Information about goods
No, we don't have a physical store. Production takes place according to the customer's individual order, thus ensuring the highest quality. We have no stock.
For additional information about the goods, write us an e-mail. by mail info@geranamie.lt We will answer within 4 hours. You can also use the Chat window at the bottom of the page.
You can send your own photo and it will be printed on a product of your choice of design and measurements (picture, clock, wall hanger or height gauge). The price will be exactly the same as listed on our website for existing products. Photo requirements - shorter side must be at least 2000 pixels, resolution 300 dpi. After placing the order, the product will be delivered within 5-10 days. Send the photo by e-mail. Email info@geranamie.lt and we will try to provide you with a personal offer as soon as possible.
The inks we use are odorless and 100% safe for the environment and children. Thanks to GREENGUARD quality and safety certificates, our products can be used in schools, kindergartens, medical facilities, etc.
After completing your order, you will be sent a VAT invoice with your details provided during the order. If you want to change the details on the invoice, please contact info@geranamie.lt
Shipping and delivery
Usually, the order is processed immediately after the order payment is confirmed. Production takes 1-2 business days. Production takes place outside Lithuania, so on average, the order delivery takes 3-6 business days. After placing the order, you will be sent order confirmation information, an invoice, and when the order is ready to be shipped, shipment tracking information.
Yes. Choose delivery by courier and specify the exact delivery address during the order. And that's it!
You can choose postal machines (only in Lithuania) or courier services.
In the entire territory of Lithuania, delivery to post machines costs 3.5 EUR (when the order amount is up to 49.99 EUR). We will deliver to the selected post office for FREE when the order amount is 50 EUR or more.
In the entire territory of Lithuania, delivery by courier to your hand (home or office) costs 5.99 EUR (except for delivery to the Curonian Spit - 19 EUR).
By post or courier (depending on the size of the package) to the countries of the European Union - 19.99 euros.
If you have not found a suitable delivery method, contact us - we will offer you the most suitable solution. More Shipping Policy
When your order is ready to ship, a notification with your order tracking number will be sent to the email address you provided.
Payments and Refunds
You can pay for goods in our e-store by credit card, electronic banking through the most popular banks in the country ( SEB, Swedbank, Luminor, Citadele, Revolut, Artea ), as well as using Apple Pay or Google Pay . If you choose delivery by courier, you can pay for your order in cash or by card upon delivery of the goods.
Payments are accepted in euros. Payments are processed using the Montonio payment platform.
Quality goods can be returned within 14 days from the date of receipt. Defects in sold low-quality goods are eliminated, low-quality goods are exchanged, returned in accordance with the provisions of the Civil Code of the Republic of Lithuania (according to Article 6.228-10, Part 2, Clause 3 of the Civil Code). The return guarantee is valid for goods in the sale catalog, but the delivery and return fee is not reimbursed (return shipments costs are borne by the customer).
We guarantee you a hassle-free return! Contact us and we will send you a return code (by post office) or call a courier on the agreed day for free. Pack the item securely and hand it over to the courier. The courier will bring you a printed shipping label. Do you have any more questions? Contact us and we will tell you everything info@geranamie.lt More Return Policy
When the returned item reaches our warehouse, we inspect it. If the item is in the same condition as when it was delivered to you, the refund process is initiated. We transfer the money to the customer within 1-2 days, the remaining process time depends on your bank.
Contact us
If you have any other questions, write to us and we will be happy to answer them.